Paradise Home Improvement

They installed the wrong windows and hung them wrong it's been almost a year and I still don't have my windows. Stay away. Do not use them

Don't waste your time!

Scheduled an appointment, confirmed said appointment 2 days before the scheduled date and time. No show, No call.

Tried to call several times the number I was provided.

No answer, no way to leave message. I looked up the company and tried another number.

I left a message, No return. I do not know why I was working so hard to get a hold of them as I wouldn't use them now anyway.

I noticed that there is a handprint between the panes the day after install. And notified the office.

They lost that replacement and ordered another, Then the truck was in an accident and new window destroyed, 18 months later, no replacement. When we call the office, we go to voice mail and calls are not returned, I will never recomend this businees to anyone!

Broken retainer cover for water valve holes were cut to wall is part of the problem and to close together to operate.

I was on medication from a surgery and since they kept bugging I just said yeah what ever they left *** behind my toilet stole my tools and shower door moved my sink and didn't fix the paint or put any type of sealant and put the cheapest material from what they promised

Had Gutter Guardians installed 7/22/19. Received 1/4-inch rain the same day as Guardian covers installed.

Gutters overflowed at valleys and dripped down the front of gutters which did not happen before Guardians installed. Curious to see what happens in larger rain event. Called to complain immediately, then on 8/1/19.

No response. Called again on 8/12/19 to get response.

Worker came in replaced my bathroom wall tile,stood on bath tub and cracked the tub liner that is over my original tub and failed to put a secure shower rod up, the rod has since fallen. Worker came out looked at the problem to take the matter back to the company.

I've called the company, spoke with General Manager, called and sent emails to the sales rep. KNOW ONE HAS CALLED ME BACK WITH THEIR PLAN

Call and harass you...rude when you ask them to stop and threaten to call you more to aggravate you

I made a deposit for installation of 10 windows in early June. Ive been trying for the past week to get a straight answer on when my installation will take place.

Two men told me they would call with an answer. Both have not returned the call. I've also been hung up on by their.

forwarding system a couple of times and left messages. I guess my next call will be to better business bureau.

I live in Gastonia, NC. I talked to a sales person that came around door to door.

I consented to a in home quote. One of the owner/partners came out, we talked for about 2 hours. He gave me a quote & I was shocked at the price. (6 windows=$6800) The pitch was a 50 year warranty with labor included.

Gave it some thought. I then was contacted by Jim Underwood. We talked about the process of everything from credit, window measuring & installation. He took 2 credit apps signed by me.

I got a reply from one of the companies & the rate quoted was 3.5 times higher than Jim stated. The monthly payments would be $100 more than quoted p/m. Then a installed came the same day to measure the windows. I told him NOT to order anything until I talked to Jim for I had some concerns.

I called the company, they would NOT guarantee the length of the promo rate nor honor that for the life of the loan as Jim quoted me. A few days later I got a call from CS about the window order. I told them that they were NOT to order anything until I talked with Jim. If they ordered the windows, it was on them & I would NOT be held responsible.

Well, all of a sudden the Fort Mill Manager called me & said Jim would come by that day. He came by. I specifically told Jim the problem with the first company & he said not too worry, he would get me approved with another lender. I mentioned that the windows were not measured to the millimeter (for a air tight fit) & Jim just brushed off my comment.

Jim assured me that he understood my concerns with the first company & I told him due to their response to my call I was going to CLOSE that account. He further acknowledged that the second company would approve me at 8% for the life of the loan. If that company did NOT approve me, then I could NOT proceed with the purchase of the windows & I would NOT have any further obligation. Jim verbally acknowledged my statement & he left to process the new credit app.

I waited 10-12 days & checked my emails for the credit inquiry but never saw one. I concluded that I was disapproved. Then all of a sudden I get a phone call from Paradise stating they wanted to install the windows! I called the company the Jim was to process the credit app with & they had NO record of me applying for credit.

So, I was lied to again by Jim as he NEVER processed the credit app. So, I sent a email to them & due to the lies, deception & the process to measure the windows was not done as stated, the lack of communication by any member of management (Jim had my email address) not even the General Manager did NOT call about the whole process, even if Jim could not call me, he had my number also. So, due to the UNDERSTANDING I had with Jim, I told them that I would not be responsible for accept the windows for my home ordered by them without the agreement I made with Jim. 10-12 days, no communication, they processed the order.

So, DO NOT do business with these folks. I found another window company that makes the same type of windows for a lot less. Do you homework FIRST.

Buyer BEWARE of Paradise Home Improvement! This took lace @6/18-7/3 2018

Two years back Mr. Barry Porter.

salesman with Paradise Home Improvement met with Me and my wife in our home and demonstrated the windows we now had them to install. We, Williams and Mr. Barry Porter agreed to install a French door with white vinyl on the outside and wood grain on the inside with Brush nickel hardware and windows grades inside the two French door windows. The installers removed our old French door before looking at what kind of French door was delivered to our home earlier.

After removing the old French door, the installers installed the new French door which I told the installer, Rodney, the French door was wrong and was a cheap French door from Lowes' Home Improvement. I told Rodney, this French door would have to be replaced with the French door my wife, me and the salesman, Barry Porter agreed during the demonstration of the windows. The 13 windows were installed with no problems however, To this date, 08-17-2018 we have not received the French door we agreed on. The French door leaks hot air in and cold air out.

Light can be seen through the top of the French door. Very poor Business to have the production manager send 24 email and lie on all of the emails that I still have in my possession. We had to pay $17,040.00 for the 13 windows and French door which was financed through Time Investments Services. Best Regards.

Don & Leigh Ann Williams.

We sign contract 2 month ago..

They just call they need 3 more weeks...i call n no body call back...

Very bad company to do busisnes with.

I have received two calls from them. They always ask if my house has he original windows.

When I said no, they ask if I need new doors. They’re really weird, rude and sketchy.