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No help in repairing a door they said would get in locking with time. No communications between customer and service

Paradise Home Improvements This is what I've posted to Paradise as well as the Better Business Bureau. DON'T bother with these people. They get their money and any problems are your problem, not theirs. Paradise- I'm finished with your lack of customer service. I've made over 10 calls to your company regarding a door that was installed by Paradise last Oct. It has a minor adjustment that needs to be made to the dead bolt. I was told when installed that it would be tight but would loosen up. It hasn't. I've called for about a month now with the promise of receiving a return call which never comes through. I was told yesterday that I would receive a call - none. I was told today that I would receive a call to schedule an appt. - none. I spent $27,000 with Paradise to have doors, windows and walk in shower installed. I'm 72 years old and on SS so this is a lot of money for me. Your people have proved to me that after the installations they no longer give a damn as to what happens. I've not even bothered to report that my shower has a clear caulking that only runs down 1/2 of the wall. Your company is worthless and I intend to make that known to everyone I can. I'm also calling an attorney to see what they have to say about this situation.
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After calling them 10-12 times before making my original post I have yet to hear back from them. They continued to say they would call me back.


I'm having the door fixed myself and paying for it myself. I would recommend this company's products but not their customer's service.

#3449442 Review #3449442 is a subjective opinion of poster.
Charlotte, North Carolina
Preferred solution
Fix my door!

Follow up and review of work performed by the company badly trained help control valve and cover up their mistake with no response at all.

Broken retainer cover for water valve holes were cut to wall is part of the problem and to close together to operate.

User's recommendation: Useing qualified helper or installers.

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#3493884 Review #3493884 is a subjective opinion of poster.
Fayetteville, North Carolina

Worse thing ever old bathroom looked better